My thwarted career as teenage reggae music journalist : 1972 : Jamaica

 I blame Jesse James. Though cowboys and westerns held zero interest for me, something about the record ‘Jesse James’ appealed, much as an Israeli novelty song ‘Cinderella Rockefella’ the previous year had possessed sufficient charm to become my first ever vinyl single purchase. Now, having heard this reggae tribute to the outlaw played on ‘BBC Radio One’ or ‘Radio Luxembourg’, I placed my order at the record counter on the first floor of ‘Harveys’ department store in Camberley and, within a fortnight, it arrived. There was no song, merely Laurel Aitken shouting ‘Jesse James rides again’ with gunshot effects over an incessant rhythm. Nevertheless, I had just purchased my first reggae record [Nu Beat NB 045] and I loved it. It was 1969.

After that, my reggae buying accelerated as fast as pocket money would permit. There was the intriguing instrumental single ‘Dynamic Pressure’ [London American HLJ 10309] recorded at Federal Studio, but so-named as the original had been cut by Byron Lee at his Dynamic Studio. I inexplicably bought the terrible cover version by Brit studio band The Mohawks of ‘Let It Be’ [Supreme SUP 204] for reasons I cannot recall. A recently opened second Camberley record shop in the High Street displayed a rotating stand of reggae albums from which I bought ‘The Wonderful World of Reggae’ [Music for Pleasure MFP 1355] because it cost only 14/6 for twelve tracks. I had been unaware it actually comprised (half-decent) cover versions by London session musicians of recent reggae songs heard on the radio.

In 1970, I bought several reggae singles that had reached the UK charts, including ‘Young Gifted and Black’ [Harry J HJ 6605], ‘Montego Bay’ [Trojan TR 7791] and ‘Black Pearl [Trojan TR 7790], all of which I was to discover later were cover versions of American songs. During this era prior to Jamaican sound engineers’ creation of ‘dub’, most B-sides were straight instrumental ‘versions’ of their A-sides. However, it was the occasional exceptions that offered my earliest insight into the remarkable creativity and fresh ideas issuing from Jamaica’s (and London’s) recording studios:

The B-side of ‘You Can Get If You Really Want It’ [Trojan TR 7777], a straight cover of Jimmy Cliff’s song, was a Desmond Dekker original ‘Perseverance’ with great lyrics over an amazingly fast rhythm track that came to unexpected abrupt halts. I still love it more than the A-side.

The B-side of ‘Leaving Rome’ [Trojan TR 7774], an exceptionally haunting instrumental laced with strings, was another instrumental ‘In the Nude’ with trumpet player Jo Jo Bennett double-tracked improvising over an urgent rhythm. This must have been the first ‘jazz’ recording I had heard and I loved it.

The B-side of ‘Rain’ [Trojan TR 7814], a cover of the Jose Feliciano song, had ‘Geronimo’ wrongly credited to singer Bruce Ruffin but consisted of a man shouting ‘Geronimo’ and ‘hit it’, echoed over a rhythm I later learned was by UK band The Pyramids. It was bizarre but fascinating.

Most significant was the B-side of ‘Love of The Common People’ [Trojan TR 7750], another cover version with a string arrangement overdubbed in the UK by ‘BBC Radio 2’ doyen Johnny Arthy’s orchestra. The instrumental ‘Compass’, credited to producer Joe Gibbs’ studio band ‘The Destroyers’, could not have been more different than the unrelated smooth A-side. It literally changed my life. Essentially it was a jazzy solo saxophone workout, but over an instrumental track drastically different from anything I had ever heard. The walking bass was turned up loud but had been deliberately dropped out of the mix on occasions. The continuous rhythm track had been filtered to leave only its high frequencies and then echo added, making the result impossible to determine which instruments were playing. The whole thing was bathed in enough reverb to sound as if was recorded in a bathroom.

For me, ‘Compass’ was a really radical production, emphasising the bassline and using studio effects to contort other instruments into sounds that were unrecognisable and ethereal. The sound engineer (likely Winston ‘Niney’ Holness at Gibbs’ studio in Duhaney Park, Kingston) had transformed a typical reggae rhythm track recorded (for an unrecognisable song) onto four-track tape into something completely different and incredibly creative, using only a standard mixing desk and some basic electronic effects. It was the first example I had heard of a ‘mix’ that had not tried to reproduce musical instruments as they sounded naturally, but to have deliberately distorted them into unnatural noises that created a whole new audio experience. It was the first track I had heard that stripped a recording down to so few elements: a pumping bass, a bizarre ultra-tinny ‘clop-clop’ rhythm and a booming saxophone. ‘Compass’ was a harbinger of ‘drum and bass’ mixes which reggae would soon pioneer (the first occasion I saw this term used was the B-side of Big Youth’s 1973 single ‘Dock of The Bay’ [Downtown DT 497]).

More than anything, it was ‘Compass’ that hooked me onto reggae at the age of twelve. I played that B-side at home hundreds of times but was desperate to hear more recordings like it. Not easy when you live thirty miles outside of London. Instead, my reggae research started in earnest. From the ‘Recordwise’ record shop owned by Adam Gibbs opposite my school in Egham, I collected weekly new singles release pamphlets distributed to retailers and stared longingly at the many titles of new reggae releases, more of which were issued in the UK during this period than all other music genres added together. I joined the shop’s ‘record library’ which loaned vinyl albums to customers for a fortnight for a small charge. I soon ‘worked’ in that shop during lunchtimes as my knowledge about popular music was becoming encyclopaedic. But, above all, I became obsessive about reggae.

I wrote to ‘Trojan Records’, one of London’s two major reggae distributors, requesting information and was invited to join the newly created ‘Trojan Appreciation Society’ run by two female fans. For my subscription fee, I received monthly Roneo-ed newsletters, some free records and a huge gold metal medallion imprinted with the company’s logo attached to an imitation gold chain, which I wore to school every day under my white school shirt and striped tie for the next five years … until the gold paint had worn off on my chest. I had a fold-out double-sided A2 sheet of all Trojan’s past releases, listed by each of its myriad of weird and wonderful record labels, which I would peruse in awe for hours. I so wanted to hear all this wonderful music, but how?

My luck was in. I was already an avid fan of ‘BBC Radio London’ when it launched Britain’s first ever reggae radio show, ‘Reggae Time’ hosted by Steve Barnard on Sunday lunchtimes. To the chagrin of my mother’s attempts to serve our family’s Sunday dinner, I would sit listening with headphones plugged into our hi-fi system, cataloguing a list of every record played each week from the very first show, recording songs onto cassettes. It was my much-needed window into the world of reggae and enabled me to enjoy almost two hours of new releases weekly, interviews with artists and dates of sound system events (inevitably all in London). Doing my homework on weekday nights, I would listen to my cassettes over and over again until I knew the songs by heart. From then, my pocket money was used to buy less well-known reggae records beyond those in the charts and played on mainstream radio. My personal reggae ‘wants list’ inevitably grew longer and longer.

Somehow, I discovered the existence of a music and entertainment magazine published in Jamaica named ‘Swing’. I may have finally identified its address in an international publishing directory in the local library, sending them cash for a subscription and henceforth received monthly copies by air mail. Along with interviews and features, it published advertisements for record shops and record labels in Jamaica, offering a first-hand insight into the island’s reggae industry. I devoured each A4 colour issue and treasured them like valuable artefacts.

My parents’ hands-off attitude to childrearing allowed me to pursue my interest in reggae without interference. From the Camberley High Street record shop, I bought another 1970 compilation ‘Tighten Up Volume 3’ [Trojan TTL 32] for 15/6, this time comprising twelve amazing original recordings. It became the first of many album purchases on ‘Trojan Records’. When I Blu-Tacked onto my bedroom wall its daring poster of a full-length naked woman daubed with the album’s song titles, my parents did not even blink. My mother even liked some of the reggae records I played loudly on the hi-fi system in our open-plan living room, particularly ‘Leaving Rome’.

In 1972, my father announced that he had booked a family winter holiday for the five of us to Jamaica, paid for with cash proceeds from dodgy property deals with his latest business partner Bill Beaver. He had shown no prior interest in my music and probably had no idea this was where reggae originated. It was just a lucky coincidence. Until then, the furthest our family had vacationed was Spain, making this our first long-haul destination. I was over the moon. While my family sunbathed on the beach, MY objective would be to travel to Kingston and explore the reggae music industry. I started to write out an address list of all the recording studios and record shops whose names I had found printed on record labels, album sleeves and in ‘Swing’ magazine.

As an avid reader of Charlie Gillett’s column in ‘Record Mirror’, I had ordered his 1970 book ‘The Sound of the City’ and been amazed to realise it was possible to write about popular music in a scholarly and meticulously researched format. Establishment voices then considered ‘pop music’ frivolous and worthless, condemning it as ephemeral, while their favoured classical music was deemed valuable and enduring. Gillett’s paperback opened my eyes, became my musical ‘bible’ for years to come and changed my life’s direction. I wanted to write about reggae in the same passionate yet factual way that Gillett had documented American black music so brilliantly. I already knew the names of reggae’s producers, recording studios, record labels and artists. A ‘research’ trip to Jamaica would complete the jigsaw puzzle.

I owned a Bush portable cassette recorder with microphone I would take with me to record interviews. I had a Kodak Instamatic camera and I might be able to borrow my father’s Canon Dial 35mm camera. Although I had no contacts in Jamaica, my plan was to find and hang out at the addresses I had researched. At that time, almost no journalist in Britain was writing about reggae music. Although I lacked formal training beyond my English GCE, I was already a competent writer and believed, on my return to Britain, I could approach music publications to interest them in my unique content. I could be a young reggae music journalist. I might have been a naïve fourteen-year-old, but it seemed an exciting prospect.

Then, weeks before we were due to fly to the Caribbean, my father suddenly told us he was leaving our home. I had observed my parents’ relationship recently dogged by shouting, arguments and violence, but he offered no explanation of where or why he was going. Only afterwards did we learn from our gobsmacked neighbour Mark Anthony that my father had run off with his recent teenage bride to set up house in a posh part of Weybridge. As suddenly as it had been announced, our family holiday to Jamaica was withdrawn. My father did take the vacation, but without his (former) family and instead accompanied by who knows. I was left with my list of Jamaican addresses and a working holiday plan that was in tatters.

In the years that followed, reggae was suddenly ‘discovered’ by the mainstream music press that sent journalists, sometimes knowing next to nothing about the music, to Jamaica to report on the industry there. Weeklies ‘NME’ and ‘Melody Maker’ splashed reggae artists on their front covers. More knowledgeably, Carl Gayle wrote excellently in the ground-breaking ‘Black Music’ magazine launched in December 1973. Dave Hendley started a ‘Reggae Scene’ column in fortnightly ‘Blues & Soul’ magazine. An amazing A5 fanzine ‘Pressure Drop’ was launched from Camden in 1975 by Nick Kimberley, Penny Reel and Chris Lane with a penchant I shared for lists, such as its original discography of Big Youth singles.

I read all these writers’ reggae articles avidly and was pleased to see my favourite music now exposed to a wider audience. However, my appreciation was tinged with sorrow that I had no involvement in this ‘movement’ despite the knowledge I had acquired since buying my first reggae record in 1969. It was hard not to occasionally entertain the jealous notion that 'it should have been me' (as the song goes). Instead, my time and resources were diverted by unexpectedly bearing the mantle of eldest of three siblings in a one-parent family while my mother held a full-time day job and cleaned offices during evenings. My ambition to write about reggae had to be put on hold until attending university in 1976 … by which time reggae music had suffered press overkill and ‘punk’ was the next big thing.

My passion for reggae continues to this day. Listening to ‘Compass’ now still makes me shiver. Four decades after buying that single and playing it to death, I accidentally discovered its original vocal version was ‘Honey’ by Slim Smith [Unity UN 542], a truly unremarkable song that had masked a remarkable rhythm track. For me, that remains one of the enduring wonders of discovering reggae’s multiple versions.

[Click on the record labels to hear their music. I curate several reggae playlists on Spotify.]

The media analyst in the cupboard : 2006-2009 : Claire Enders, Enders Analysis

 “CRUELLA DE VIL”, our teacher had chalked onto the blackboard at the front of our classroom hut. We had been reading aloud excerpts from the 1956 children’s novel ‘The Hundred and One Dalmatians’ and were completing our lesson with content analysis for ten-year olds.

“What does her name sound like if you say it quickly?”, asked our teacher. I stuck my hand in the air.

“Cruel devil,” I blurted.

“Correct, Grant,” she replied, “and we have seen how that could be a description of the way she behaved in the story.”

Our teacher’s message for the adult lives ahead of us might have been: beware of wealthy women bearing gifts! They might end up bearing down on YOU before you know it … and skin you for their own ends. I vowed to file away that advice for the future. The year was 1968.

Four decades later, a work colleague returned to the office to recount what he considered an entertaining encounter earlier that day with a client:

“When I met her, she said ‘YOU must be Grant Goddard. I am so pleased to meet you at last’ and then she seemed disappointed when I told her that I wasn’t him.”

My young colleagues laughed aloud at this case of mistaken identity. I did not. This was not the first occasion that one of them had been dispatched to meet Carolyn McCall, the 45-year-old chief executive of ‘Guardian Media Group’ [GMG] that employed 7,200 staff with £700m turnover … and where a similar conversation had ensued. For me, it was another humiliation, not some kind of ‘Famous Five’ jape.

I had previously spent several weeks researching and designing a 48-page PowerPoint that analysed the state of the UK commercial radio industry for presentation to a conference hall of GMG’s radio staff organised by McCall in Manchester. My boss, Claire Enders, had asked me to accompany her by train there where she would present my work. Although I would not be on stage, nonetheless I was looking forward to meeting McCall and some of her radio team. One dark, cold November morning, wearing my best suit and tie, I caught the train to our central London office, sufficiently early for me and my boss to travel north together.

“I have decided to take the intern with me to Manchester instead of you,” Enders announced to me in front of my colleagues, before the two of them rushed out the door to an awaiting taxi. Evidently, the intern had known to arrive early that day.

No forewarning. No explanation. No apology. I was baffled … but not surprised. This was the latest in the succession of humiliations I had encountered since joining this, er, unusual workplace nineteen months ago. I decided to pass the rest of that day sat at my desk wearing headphones, listening to my music and purposefully doing absolutely no work, a silent (and wholly unacknowledged) protest at my treatment. I felt even more humiliated than usual because the office’s parade of ‘interns’ were, in reality, merely the pampered offspring of posh media bosses whom Enders had befriended. Sat at a spare desk in our office, their mere presence would look good on CV’s already boasting a private education, despite their evident disinterest in our work.

On a separate occasion, an initial meeting had been arranged with the new chief executive of the UK’s largest commercial radio group, Global Radio, whose wealthy father had financed its acquisition, following his offspring’s lack of success securing a significant role within the industry. I was to accompany Claire Enders to meet Ashley Tabor at his office and had prepared a list of questions to ask about his plans to resuscitate the sector’s recent dismal performance. We travelled together from our office by taxi and, only once our destination was reached, did Enders turn to me and say:

“I think this meeting should be millionaire-to-millionaire so you should return to the office.”

Not only was I humiliated to have to make the return journey back across London but I had to pay the bemused taxi driver for the privilege. Although I was employed as the analyst specialising in the radio sector, Enders never debriefed me on what had been discussed at this or her other meetings with senior radio industry personnel. There seemed to be no notion of teamwork in this workplace. I was forced to gather my own intelligence about the industry whilst not meeting its bosses. It was reminiscent of some kind of ‘gentlemen’s club’ where entry was denied to those of us without wealth or influence. Meetings of the privileged elite appeared as much social events and opportunities to propagate gossip as they were business discussions.

On another occasion, I was required to produce a company presentation for the management team of Disney whom I met, accompanying Claire Enders, in the boardroom of its Hammersmith office. Disney was considering launching a national sports radio station in Britain and seemed to believe it could achieve this objective without concern for Ofcom’s regulatory regime that prescribed every commercial radio station’s format and content. I was required to be the harbinger of disappointing news to Disney’s highly paid, but seemingly oblivious, managers that it would prove necessary to proceed within Britain’s media ownership regulations, regardless of how much cash might be on the table.

After the meeting closed, Claire Enders and I adjourned to a side office with the female Disney executive who had invited us to make the presentation. I anticipated that we would be discussing further the regulatory issues I had raised. How wrong I was! For the next half-hour, I sat there while Enders suggested multiple routes for the young woman to bag a wealthy man, proposing potential candidates. Not for the first time, I felt akin to a servant whose presence could be safely ignored because ‘the help’ were paid expressly to turn a blind eye to the intimacies of their masters and mistresses. Neither woman displayed the slightest embarrassment in discussing such personal matters in front of a silent middle-aged man who self-evidently was not of their breeding or status. I was as good as invisible. For me, it merely offered an insight into Enders’ modus operandi.

On a different occasion, I recall a weird taxi ride across London to a client meeting, accompanied by Claire Enders alone, during which she just kept repeating the phrases “I’m a self-made woman” and “I am, you know” to nobody in particular. I stared out the window and remained silent. I had no idea what had prompted this line of monologue. It felt somewhat like it might to be locked in a tiny room with a tragic escapee from a mental health facility.

During that journey, I was reminded of the occasion sixteen years prior when I had attended a public meeting concerning the award of the commercial television franchise for south and southeast England that had been operated by ‘TVS’ for the last decade. Contributions were made by a succession of those seated within the tiered lecture theatre, before an American woman in the back row behind me stood to unleash a loud stream of consciousness that seemed to leave the audience baffled. An audible gap followed, as might occur after an outburst by a wordy aunt on speed at a family Christmas dinner, before the debate resumed in earnest. Afterwards, I had pondered whether I might cross paths with that woman again. TVS lost its franchise the following year.

Shortly before I discovered my time working at Enders Analysis was finally up, I was invited to make a presentation to the ‘2008 European Radio Symposium’ to be held in Portugal. I spent two months creating a 39-page PowerPoint and had booked my flights and accommodation when, a few days beforehand, Claire Enders insisted that I undertake an unrelated project, unconcerned with radio but with an immediate deadline. I was forced to explain to the conference organisers that I had become unexpectedly unavailable and then pass my work to a colleague who knew nothing about radio to travel to Portugal instead to make my presentation.

I have never understood how ‘humiliation’ could be perceived as a productive means of managing personnel within a business. Given how my colleagues at Enders Analysis appeared accepting of this situation, I can only guess that their experiences attending private schools might have conditioned them to regard such treatment as ‘normal’. For state-school-educated me, it was as abnormal as any workplace behaviour I had ever witnessed. There were times when I wondered if my own mental health might be damaged by the experience of working within that environment. It had been such a long, long time since my great grandparents had lived and worked as servants in a ‘big house’. I had no desire to emulate their lives.

Following my abrupt exit from Enders Analysis after almost three years, I applied for every ‘media analyst’ vacancy I found, for none of which I was called to interview. After rejection by one small analyst business beside Charing Cross station, I requested a meeting with its chief executive to explore freelance opportunities. I showed him my published work and the regular coverage it had attracted on radio, television and in the press. He listened and then told me:

“Even if we were to hire you, you would have to take a backroom position. We could not send you out to meet clients.”

After that damning verdict, I gave up applying for jobs as an analyst. Apparently, it was evident to employers that I lacked whatever was ‘the right stuff’ necessary to be in the presence of the posh masters commanding Britain’s media industry.

I never did get to meet Carolyn McCall.

See no evil, hear no evil, speak no regulation : 2003 : Dumfries & Galloway licence, The Radio Authority

 When my wife took a job at the United Biscuits factory in Harlesden, she understood she would be making ‘Digestives’ … and she was correct. When I took a job at The Radio Authority, I anticipated I would be regulating Britain’s commercial radio industry … but I was wrong! Although it was nowhere to be found in my job description, not even hidden in the fine print, my bosses regularly required me to ‘turn a blind eye’. Perhaps this was the underlying modus operandi of government regulators: to sit in cossetted London offices, execute as little ‘regulating’ as possible and await comfortable retirement.

Before taking this job, I was aware of The Radio Authority’s, ahem, ‘chequered’ history. Seven years after it had been demerged from its precursor the Independent Broadcasting Authority [IBA], I had watched open-mouthed a November 1998 BBC2 ‘Newsnight’ report in which The Radio Authority’s former Company Secretary, John Norrington, accused his ex-employer of misconduct in its award of new commercial radio licences to ‘Vibe FM’ and ‘Sunrise Radio’. It took until March 1999 for the Authority to respond publicly that “the independent assessment by [its own auditor] Grant Thornton makes clear that there was no abuse of process, no improper conflict of interest, and no bias.” Of course!

Though this denial was deemed sufficient for ‘The Independent’ newspaper to headline its story ‘Quango “not corrupt”’, the article also noted casually that “Janet Lee, the Authority’s programming and advertising director, is on police bail …” following her arrest by the Fraud Squad in November 1998 on corruption charges. What a bam-bam! Having arrived for my new job in 2002, I found that the organisation’s prime objective seemed to have nothing at all to do with radio, but everything to do with avoidance of further public embarrassment at all costs. Janet Lee had kept her job and occupied a huge office, larger than the one opposite that I had to share with five colleagues, but which she shared only with a jungle of huge potted plants.

Having been given few tasks to perform, I had time to conduct my own industry research. One of my papers (‘Tools For Radio Content Regulation #1: Playlist Diversity Analysis’) studied the music played by competing commercial radio stations in the same market to determine whether their formats were truly complementary, as their licences required. I was unsurprised to find my analysis demonstrated that the most played records on London station ‘Heart 106.2’ were by (in descending order) these artists: Westlife, Nelly, Liberty X, Blue, Atomic Kitten, Atomic Kitten (again), Liberty X (again), Kylie Minogue, Darren Hayes and Anastacia. To my knowledge, its music policy had never squared with its licence which required:

“The music will be melodic or soft adult contemporary and will exclude the extremes of dance, rap, teenage pop, indie and heavy rock.”

I circulated my document to managers within The Radio Authority and, not for the first time, received no response. There were evident forces within that workplace which were way above my pay grade. I had apparently become a pesky nuisance by trying to remind the organisation what objective ‘regulation’ of commercial broadcasting in the public interest should have been about. As a result, I was marginalised and belittled, particularly when it came to my year-end appraisal … which I was told I had failed with flying colours. They’ll take your soul if you let them, but don’t you let them!

“That was a good meeting,” my colleague commented as we exited The Radio Authority’s meetings room. My immediate thought was that he was being unnecessarily sarcastic. Our meeting had barely lasted ten minutes and had been completely uncontentious. Then it dawned on me that I was an oddity here who had spent half his working life in meetings within commercial businesses, some of which had lasted six hours or ended in acrimony. However, since joining this governmental organisation, I had never been called to a team, departmental or work meeting. They simply did not exist here because tasks were allocated by bosses approaching their underlings and bellowing at them in the old-fashioned master/servant style. On reflection, I realised my colleague’s comment had been made in seriousness.

My boss had allocated me the task of assessing an application by an existing local radio licensee seeking its renewal, versus a competing bid. I had been instructed that, as a direct result of the auditor’s report concerning ‘the affair whose name was never spoken’, it was now deemed necessary to convene one meeting with two colleagues from other departments about every licence application and to minute it on paper. It did not seem to matter that such meetings served no recognisable purpose or objective, except for each to produce an A4 page that documented they had happened. That was the sole reason I had had to call the meeting. It was a direct outcome of “the auditors [having] recommended that the [Radio] Authority tighten up some of its procedures for awarding licences,” according to ‘The Independent’.

The licence for Dumfries had first been awarded in 1989 by the IBA to ‘South West Sound’ at a time when each geographical area was only permitted one commercial radio station. Since then, the regulator had probably never heard the station’s broadcasts as I found that it interpreted its role narrowly as the award of licences, rather than regularly checking that the terms of those licences were being fulfilled. Being me, I insisted on reviewing the station’s output in a period when almost no UK commercial radio stations streamed on the internet, requiring the Authority to identify someone within the transmission area who would record some of its output. It took a few attempts for me to receive recordings that were even audible.

These recordings were full of regulatory surprises. The breakfast show was being relayed from co-owned station ‘West AM’ in Ayr, complete with incorrect station and frequency identifications. Similarly, its evening show was relayed from co-owned ‘West FM’ in Ayr, complete with different again, but still wrong, station and frequency identifications. The music played in those evening shows also contravened the music styles specified in the licence. Three hours of local programmes required by the licence on both Saturday and Sunday were also absent.

To get to the bottom of these issues, I interviewed managers at the station and recorded our phone conversations. Those staff appeared entirely nonchalant about these breaches of their licence, could not explain how long such practices had been pursued, or promise when these programming errors would be rectified. I was made to feel as if my questions were an undesired intrusion into broadcasting systems that had existed there for years, regardless of the station’s licence, the details of which the staff claimed to be unaware. I felt like the big, bad regulator in London interfering in the running of a little local business that had retreated into its own parochial ways.

Reporting these findings to my manager, rather than being thanked for discovering multiple regulatory breaches, I was vilified for being pedantic. I had unexpectedly opened up a hornets’ nest and my bosses swung into action to ameliorate the ‘damage’ I was apparently doing by being over-scrupulous. Although one competing bid had been submitted for the licence, it quickly became evident that the decision had already been made internally to re-award the licence to the incumbent … regardless of its licence transgressions. I was suddenly thrust into the middle of an internal ‘damage control’ exercise as the result of me having believed my job was ‘to regulate’.

My 17-page report had to be repeatedly edited severely by management to remove what were considered to be my ‘accusations’ that the station had broken the rules, even though its staff had admitted their failures to me in recorded phone conversations. Management finally settled on a careful wording that implied the breaches I had discovered were irrelevant to the re-award of the incumbent’s licence:

“Staff have thus identified two apparent breaches of the station's Format - too much chart music in the evening and only occasional local programming at weekends. These will be investigated separately by staff, but should not be considered by Members in the context of this licence award as they do not form part of the station's proposals for the new licence period.”

I was instructed to write a script for pre-approval to present to the ‘Members Meeting’ of the ‘great and good’ that would consider my report and make a decision. I was not permitted to deviate from this script or to mention further details of the licence breaches I had discovered. Unsurprisingly, the Meeting willingly re-awarded the licence to the incumbent, despite a stinging criticism I had managed to sneak into my report:

“Not only has South West Sound failed to give direct answers to many of the questions required within the application process, but it has barely articulated a convincing argument for being re-awarded the licence, save for the obvious benefit that its ratings are extremely high.”

Immediately after the Meeting, it was my responsibility to contact the chairman of the winning applicant, Hal McGhie, by phone to officially confirm the outcome. My call was answered by a woman who told me he was too busy to come to the phone. I had to insist that I needed to converse with him personally, if only briefly, to relay that afternoon’s result of his re-application for the local commercial radio licence. She put me on hold and returned after a while to explain that, after speaking with him, he had insisted that he was far too busy to talk presently and that I would have to call back at some other time.

I suspect he had no need for my phone call to inform him of the result he already knew.